Terms & Conditions
Disclaimer
Annkea Alpacas makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Annkea Alpacas or its associates be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website. The term 'Annkea Alpacas' or 'us' or 'we' refers to the owner of the website, whose registered office is 389 Canterbury Road, Surry Hills, 3127, Victoria, Australia. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The names, images, and logos identifying Annkea Alpacas, its subsidiaries and third parties and their information, products, and services, are proprietary marks of Annkea Alpacas or third parties. You may request approval to link to the Annkea Alpacas website and may use the logo in conjunction with the link only if you have received prior written permission to do so. No other use of our logos, or any third party logos, accessed via this website, is permitted without prior approval from the relevant copyright owner. Requests for permission to use our logos should be directed to the website owner.
5. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
Return of Goods & Refunds Policy
Notification of intent to return or exchange goods purchased should be made to us within 7 days of receipt of goods. To complete your return, we require a receipt or proof of purchase. We will exchange goods provided these goods are returned to us by Tracked Courier Service, unworn, unwashed and in their original condition with all labels intact. You, the purchaser, will be responsible for return postage and for costs to post any replacement goods back to you.
Returned Goods should be posted to
Annkea Alpacas
P.O. Box: 2
Seville, 3139
Victoria
Australia
Delivery Policy
Store Opening Sale: No Delivery Costs. Costs usually:
Flat rate Australia wide $13.50`/ cart. Please allow up to 2-7 business days from dispatch to delivery. If we are unable to ship your order within this timeframe, we will contact you via email and advise you of the expected dispatch date. Orders will be sent via Australia Post’s Parcel Post. Urgent orders may be shipped for an additional $5.00. Australia Post are currently reviewing their delivery commitments. When delivery commitments are altered by Australia Post, they will be amended in this policy document. Postal addresses outside Australia are not acceptable.
Lost-in-Delivery
If your order is not received after 30 working days please notify us. We will attempt to track your order and will advise you on the status of the parcel’s delivery. If your parcel is not traced within a further 30 days you will be compensated for the value of your purchase or, if you wish, replacement goods can be sent.
Goods and Services Tax (GST)
All prices of products advertised on the website are in Australian dollars and do not include Australian Goods and Services Tax (GST). The GST of 10%. is added to the amount due and shipping costs prior to payment.
payments gateway security
Privacy & Security Policy
Collection & Display of Personal Information
When you use our Website, you may be asked for personally identifiable information such as your name, address, email address, telephone number and other sensitive data.
By providing such information, which is necessary for payment processing, delivery of products and other administrative functions, you consent to Annkea Alpacas using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at annettewoodgate@bigpond.com. We will delete your personal information within five days of receipt of your withdrawal of consent.
Security
Security on our Website is treated very seriously. Where applicable, security measures, including use of SSL technology, are used within the payments gateway provided by “Authorize.net” to encrypt credit card and other private financial information as well as messages sent between payment pages on the website. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to failure of firewall or other security software. For conformance with Australian Bank regulations, cardholder numbers will be partially masked if necessary to be partially displayed for transaction identification in receipts or forms.
If you have any further concerns about security, please email our Customer Service team at annettewoodgate@bigpond.com
Website owner / Customer Support Contact information
Annkea Alpacas
389 Canterbury Road
Surry Hills, 3127
Victoria
Australia